Customer Testimonials
From reception to the service, Toyota of Glendale will be my top choice for servicing my vehicle. I had an urgent situation with my car, and I called the next closest dealership, being Glendale, and they were happy to take in my vehicle to run diagnostics the following morning. My advisor Wilson was very attentive and communicative through the whole diagnostic process and the next steps, which really helped ease the stress I was experiencing. He also informed me of alternative leasing/financing options I could explore, should I want to skip repairs and trade in my vehicle. All in ... Read More Google - Nov 13, 2026
Very disappointing experience at Toyota Glendale. I waited over two hours for a simple oil change. Then they told me there was a nail in my tire, said they couldn’t fix it, and quoted me $180. I went to another mechanic, and they fixed it without any problems. This experience made me lose trust in their service department. I expected much better from a Toyota dealership. This dealership really needs to learn respect and honesty.
The work on my Camry was the result of a Toyota Recall. I was advised to come in between 7:00AM-8:00 AM for the quickest service. I followed the advice and what was estimated as a 4 hour service only took 3 hours. The staff is very helpful and responsive to questions about how to use some of the features of the 2025 version of the car. The waiting room is very comfortable and large. I would have no hesitation recommending this Service Department.
My family and I have been loyal customers of this Toyota dealership for years. I have always appreciated the reliability of Toyota vehicles and the phenomenal customer service this location provides. I walked in knowing exactly what I wanted—a Toyota RAV4—and walked out as one happy customer! This time, I had the pleasure of working with Chad, who provided exceptional customer service and made the entire experience enjoyable. I couldn’t be happier with my purchase and would highly recommend Chad and this dealership to anyone looking for a reliable vehicle and an excellent car-buying experience!
Came in on Sunday with the intention to trade in my Tesla and buy a hybrid Camry but the manager was not willing to help me. First off I was told to go online to check the inventory (I am already at the dealership, why do I need to go online).Then he said that appraiser Armen is not working on Sunday’s (wow,you have only one appraiser for the whole dealership?) Long story short, I am not coming back here
I have two major concerns regarding my first service experience. First, the pricing structure for minor tasks is unreasonable. While I understand flat-rate labor, charging over $300 to replace a license plate bulb—a two-minute task that easily could have been bundled with other scheduled work—is excessive. Second and more concerning, a strange rattling sound developed from underneath the vehicle a few days after service. Upon inspection, I discovered that two heat shield bolts were left missing. This kind of oversight raises serious safety concerns about quality control.
Great place to get your new Toyota Supra !!!!
A true definition of transparency is here at toyota of glendale. Absolutely highest level of professionalism.
⭐️⭐️⭐️⭐️⭐️
I just want to give a huge shoutout to Jason and Brooke at Toyota of Glendale!
This was my very first time buying a car, and I honestly couldn’t have asked for a better experience. From the moment I walked in, they were both incredibly welcoming, approachable, and genuinely friendly. They took the time to explain everything, answer my questions, and make sure I understood the entire process. I really appreciated how transparent and informative they both were throughout the experience.
I know dealerships sometimes get a bad reputation for having pushy salespeople or making the car-buying process stressful, ... Read More Google - Oct 30, 2026
5 stars for Chad and Eddie.The buying process was effortless.
I want to give a special thank-you to Artur Kar...Team Leader and the team at Toyota of Glendale for their customer service.
I visited on October 28 regarding an issue with the front bumper license plate bracket on my silver Toyota Mirai. Danny in the service department was quick to help and connected me with the technical team. Since the situation was a little complicated, I also reached out to Artur.
Artur was welcoming, listened carefully, and immediately started looking for a solution. I really appreciated his willingness to step in and help. This wasn’t the first time—every ... Read More Google - Oct 28, 2026
Adrian was great and helpful. Always clear and honest with me about my vehicle.
Easiest oil change in the world with no hassle. Quick and gone ….
Excellent and I highly recommend Toyota of Glendale service department.
Scheduled routine preventive maintenance. They did everything requested in a timely manner. I'm pleased.
Absolutely Fantastic Experience at Toyota Glendale!
I honestly couldn’t be happier with my experience at Toyota Glendale! From the very beginning, Gary, the General Manager, personally made sure I was taken care of. He was extremely friendly, professional, and made me feel like a VIP. I felt genuinely taken care of throughout the entire process, with honest communication, fair pricing, and absolutely no pressure. Everything was smooth, transparent, and stress-free, with no waiting around.
Gary then referred me to George, who is, in my opinion, THE specialist when it comes to Tacomas! If you’re looking for a smooth, ... Read More Google - Oct 24, 2026
I bought a car today at this dealership. the staff is amazing specially Anto who helped me a lot and went above and beyond any other dealership and got me in the car I wanted with the price i wanted thank you very much and i will definetly be back
Wilson took such care and my car runs like new.
(Translated by Google) Very nice dealership, very clean, the staff are very attentive. My car was serviced quickly, I was out for an hour. Thanks, Toyota of Glendale. (Original) Muy bonito consecionario muy limpio, los tarabajadires son muy atentos. El trabajo de mi auto fue rápido una hora estuve fuera.. gracias toyota de Glendale..
Realiable, Friendly, staff are kind ,on time. Place are clean and nearby. Appointment time are convenient.
Buying a car can usually feel like a marathon, but the experience at Glendale Toyota was smooth from start to finish.
The sales manager, Peter, ensure everything ran seamlessly. He was professional and his team was the same.
A special thanks to Sal, who went well above and beyond standard service. Not only did he keep all the paperwork organized, but he actually drove me back and forth from work so that I would be able to have my car that day. That level of personal support is rare and much appreciated.
To wrap things up, Brooke in finance made ... Read More Google - Oct 9, 2026
Christian was an incredible help! He walked me through everything and made sure I was getting the best deal.
Wish I can give them zero stars! My husband and I came in last week to buy a car and the sales man told us some information about the vehicle but all the information he told us towards the vehicle wasn't true and that was one of the reason we purchased the car. They need to do a better job in demonstrating and explain well information towards a vehicle to a customer before proceeding foward
They were awesome, great service and freindly
Always quick & easy
Got my cay yesterday ! Siamak Raissian made the purchase so easy and quick ! Explains everything well ! Including the apps and services on my car.
We bought our Yaris Toyota there since then every maintanancce I bring it there . I’m comfortable with there service and advice
They don’t honor what they say in their coupons, and will generally try to up-charge after inspections. If you get a quote for expensive maintenance, be sure to verify yourself and check with other mechanics as well. If you do get a good service coupon from their website these are worth using.
Chad Camp at Toyota Glendale is absolute gold! We came in a tough spot, feeling quite overwhelmed, but Chad completely turned the experience around for us. He was exceptionally helpful, guiding us through our options with incredible patience, precision, and zero pressure. He took the time to address every single question we had and genuinely helped us find the absolute best, safest vehicle for our family. ASK FOR CHAD!
Hi , always nice , polite , friendly and helpful. Thank you Toyota of Glendale . Keep up the good work. 🙏🙏🙏
(Translated by Google) EXCELLENT (Original) EXELENTE
Christina at Glendale Toyota was a great service rep and got my car in tip top shape with several discount, right on time!
They are friendly nice and on time
Their service manager lying caused damages to my car, then saying ready to pick up but could not fix programming and charge enormous fees, idiots!
The service department was fast, and all of the staff that I had spoken to were professional.
Chad was great and really helpful! When they didn’t have the colour and model I wanted, they just went and found one for me at another dealership.
Excellent same day service. Able to answer my questions.
I got my car from Eric 3 weeks ago and he was so amazing , accommodating and full of Patience ! The best so happy that I was able to get what I want !
Daniel Prieto is very nice person. He goes extra miles helping me any question i have.
Plenty of places to sit while waiting for my car. The free wifi was great. Free coffee was good as well as free small water bottles. The wait time was shorter than expected which is nice. I wish they offered some free, simple snacks like before though. Even if it's just popcorn.
Thank you so much to Eric at Glendale for helping me with my now 2026 Corolla. I showed up with a 2024 Corolla XSE that I was happy to trade in because it got a little too pricey for this economy. My goal was to basically reduce my monthly payment. So, it took a while to negotiate and reach an agreement but Eric was patient, a great listener, and was determined to help me leave the lot with something cute and affordable. Can’t recommend him and Toyota Glendale enough. Thanks so much and I’m loving my new Underground gray Corolla😊
Javier is friendly & knowledgeable. One of the best service advisors.
Jason Q. helped me get my first car back in January, and unfortunately, it was recently totaled. Because I had such a great experience the first time around, I immediately reached out to Jason to help me find another car.
He is such a great salesman, very helpful, attentive, patient, and kind throughout the entire process. He really took the time to understand my budget and made sure to work with me to find the right option. I never felt pressured, and I truly appreciated how much effort he put into helping me.
I would definitely recommend coming in to ... Read More Google - Sep 14, 2026
I had such a positive experience at Toyota of Glendale working with Jason Q. From start to finish he took the time to understand what I was looking for and provide me with reasonable options. I normally hate the car buying process, but everything was calm, clear, and kind at Toyota of Glendale. Highly recommend working with Jason there!
(Translated by Google) We just went to look around and compare prices! But we found the car of my dreams! Thank you for your excellent service, attention, and help! It's our third Toyota in the family! (Original) Solo fuimos a ver y a comparar precios!! Pero encontramos el carro de mis sueños!!! Gracias por su excelente servicio, atención y ayuda!! Es nuestro 3er Toyota en la familia!!
Chad was great in helping us purchase a new Rav4. Personable, professional and responsive to our requests. Excellent service!
They failed to communicate fairly and also lie on their estimates when you go in they tell you one number and then when you’re trying to pay up the chargers, it’s not right.
Always top notch care and service and is the reason I continue to have my car serviced here .
Glendale Toyota too care of my service quickly and efficiently. I am completely satisfied with their professionalism.
They we very helpful. We were under pressure to get a car in a hurry and they answered all our questions and expedited the process. They have been very accessible and responsive.
Whatever you do, stay clear of the service guy named Ara. He will make sure you know he has no time for you and your car problems.
I took the car in 2 times. First time he outright told me we don't have time to run diagnostics on your car today, we can only deal with the recalls. I asked when I could bring it in for diagnostics, he said tuesday morning. Both times my car said maintained required, both times I picked it up and it still said maintenance required.
The reason I'm not stating the issue I ... Read More Google - Aug 26, 2026
Five stars for the service department. Jonny, my service advisor was excellent. He was incredibly thorough and actually took time to show me the exact parts and services that needed to be replaced and fixed. I truly appreciate the complete transparency.
I purchased a used Highlander from this dealership about 2 months ago. I knew exactly what I wanted and traveled 2.5 hours from where I live to test drive the vehicle I was wanting to purchase. It was a pretty terrible experience. The car I went to test drive was very dirty, had dash lights on, missing pieces in the car… the dealership was aware that I was driving in from out of town to test drive with intent to buy and they still didn’t even bother to clean it. And I had spoken with the manager about this vehicle before ... Read More Google - Aug 13, 2026
I’m very disappointed with the quality of service I received at this Toyota dealership.
Yesterday, I brought my vehicle in for its regular 10,000-mile service. After the service was completed, I checked the vehicle myself and noticed that the brake fluid level was below the MINIMUM mark.
No one mentioned this to me, no brake fluid was added, and I received no recommendation or warning about it.
What concerns me most is that the service documentation states that the vehicle will be inspected and that any necessary maintenance or recommendations will be communicated to the customer. However, apparently none ... Read More Google - Aug 11, 2026
Great service and amenities. Only suggestion is to add more time to the estimate. Better to underpromise and over deliver.
Service of car seemed courteous fine, in and out in very decent time. Zero knowledge or support for the app
Very professional staff. Methodical, and Detailed maintenance and on time . Very nice, clean, organized place. Well stocked freebies. Only thing is where is the popcorn 😅. Five service👍💎👍
Fast and accurate waiting on showroom just talking with the other customer and people who comes in
Professional and efficient. Staff is friendly and the environment is comfortable. Amenities available while waiting.
I wouldn't recommend this place to anyone—it doesn't seem like a Toyota dealership
Stopped by with a question about my vehicle and couldn’t believe how little interest there was in helping. No one seemed willing to take a few minutes to listen or point me in the right direction. On top of that, the staff came across as rude and unprofessional.Customer service clearly isn’t a priority here. First impression was terrible, and I’ll be taking my business elsewhere. There are plenty of other Toyota dealerships around I’d recommend checking those out instead.
Clean dealership, knowledgeable staff, never felt pressured during the buying process. Friendly sales department, recommended visit.
Fantastic dealership to get repairs at. Every time they are straightforward in describing the issue and what the cost will be. Plus, if you get the full inspection, they are good about telling you what is on the horizon.
This dealer is really bad. Sales people are rude. Internet manager is rude. I’ll be nice and not mention names. I offered them a price of $1000 off the Supra they had in stock and they did not want to sell. I bought my Supra at another dealer. A week later to see they drop the price online $1000. Can not believe this dealership lost a sale for $1000 and ended up lowering the price anyways. Wow bad business model, definitely will be telling my family and fitness to stay away from this dealership.
Sketchy, claimed the parts my mechanic used were aftermarket to try to upsell me on parts. My mechanic bought the parts FROM this dealer. After all that they still got me to over pay.
From the moment .I made my appointment on ,everythings went smoothly perfect.My experience was ideal
I had an excellent experience working with Javier at Toyota of Glendale. Going into the process, I honestly did not think I would be approved due to my credit situation, and I was prepared for the possibility of leaving without a vehicle.
However, Javier and his team were able to make it work. Throughout the entire process, Javier was professional, patient, and respectful. He never made me feel judged and took the time to clearly explain all my options, ensuring I felt comfortable and informed every step of the way.
His transparency and dedication truly stood out. What I appreciated ... Read More DealerRater - May 2, 2026
Easy to make an appointment. Work was completed in the time that was predicted. Good communication.
I’ve been taking my car to Toyota of Glendale for years, and while everyone is helpful when you’re paying, the experience completely changes when you need simple follow-up support.
I called with a very basic question: what services were recommended during my last visit? Something you’d think anyone in the service department could answer. Instead, I was told the receptionist couldn’t help, and I’d need to speak to the specific advisor who helped me. I waited no call back.
I called again and asked for a manager. I was transferred to an assistant manager, Anthony, ... Read More Google - Apr 20, 2026
I don't understand the appointment system at Toyota. I have an appointment, yet people who arrived after me are leaving before me.
I received the absolute best customer service from Joey Bonilla and Pat at this dealership. They were friendly, respectful, and attentive to what I wanted without any high pressure sales tactics. The whole process was made incredibly easy.
I’m giving 1 star cause of the manager ( I won’t put his name on here since my goal isn’t to call him out publicly). I just wanted to bring attention to the fact that when me and my partner were discussing about the car, he kept trying to translate the language he THOUGHT we were speaking. Every time me and my partner spoke, I would hear a little “beep” sound coming from the managers phone and I look over, it’s translating Chinese…We’re not even Chinese 😭 at least ask us what language we speak or check ... Read More Google - Apr 12, 2026
Do not order parts from this dealer. I just called and they quoted a $1,200.00 price increase from other dealers for the same hybrid battery. I mentioned the other dealer prices and their response was, “We’re independent and prices vary”. Understandable prices will vary, but a 50% up charge from other dealers is unreasonable in my opinion.
We’ve been going here in Toyota Glendale for years now because their services is good, the waiting area is good and well maintained. However, we are disappointed the last time with the service advisor Ara. The rear tail light was not fixed (even though we told them to get them fixed). We called lots of time but he never got a chance to call us back. And when I went back to have it fixed it seems that he’s in a rush. Plus there was a lack of communication telling that there will be charged on that again. ... Read More Google - Mar 31, 2026
It will take them 10-15 minutes to lowball you on the trade in and then they will get pushy when you say you want to leave. Don't forget that you have free will and can just leave when you want to! edit: can u provide a KBB report on not taking no for an answer??
While I'm not particularly a fan of dealer service departments (past crappy experiences) I will say that my experience with Toyota of Glendale was quite good. I felt that the service advisor, Daniel, was attentive to my concerns and they appear to have addressed all of them. Easy and quick.
When you think of a Toyota dealership, you think of reliability; you think you could trust in them. Sadly, I was surely mistaken when I came across this one. Upon first walking in, they were super friendly; they were great. They showed us the car, and we test drove it. It drove well, but it had static noise that I thought was the radio, which seemed to lessen when our salesperson lowered the noise. But everything changed when we went to make the deal; they took advantage of the fact of how young I was to pressure me to buy ... Read More Google - Mar 27, 2026
Had an 11:30 appointment for 10k mi service…car wasn’t put in service bay until 2:30 and wasn’t finished until 4:30…what is the point of appointments? Won’t be going back to that dealership
Paul Flores is the best agent for Glendale Toyota He is why I bring my car there to be serviced. Also I appreciate having LYFT available for my transportation needs.
I took my car in 3 weeks ago because my tire was making a weird noise it sounded like there was somthing stuck to the tire so the customer representative said i needed to new front lower control arms (with wasnt causeing the noise i heard ) the parts were only $196.99 each which is great but I was charged $1,020.00 in labor outrageous the total was $1,413.98 and that didn't even fix the problem and my suspension is still squeaking so I brought it back to Bobby who's really nice and explained the tire is making noise it's the tire so ... Read More Google - Mar 5, 2026
The reason I am leaving this 1 star review when it should be negative -5 stars is because on 3/4 when I walked in the dealership there was no one to greet me and when I asked to speak with sales I got stuck with Carlos who obviously needs re training I feel like I was being judged and condescending tone and had a huge attitude which made me not want to buy a car or ever come to this dealership again
Jose Mejia was very rood and unprofessional. He spoke down to me and was very disrespectful. I will refuse having me be the service person assisting me next time.
They allways provide very helpful and friendly service. I appreciated the easy process and smooth service. And great deals!